Message for U.S. Citizens: News from the U.S. Embassy

Appointment System for Passport and Notarial Services Beginning November 16

In order to reduce waiting time for U.S. citizen applicants, the Consular Section is moving to an appointment-based system for routine consular services. As of November 16, 2015, all passport applications and requests for notarial services will require an appointment, which can be made online at the following website: https://evisaforms.state.gov/Instructions/ACSSchedulingSystem.asp. We ask that you please print your appointment confirmation page and bring it with you on the day of your appointment. For non-emergency services other than passports and notarial requests, we will offer walk-in hours on Thursdays from 14:30 – 16:00. In emergencies, U.S. citizens may call or come to the U.S. Embassy during working hours (Monday through Thursday, 7:30 to 17:00 and Friday 7:30 to 12:30). Outside of working hours, please call the U.S. Embassy at (228) 2261-5470 and press “0” to request to speak with the after-hours duty officer.

We hope the new appointment system will ensure that U.S. citizens can receive passport and notarial services more quickly and efficiently. We will endeavor to provide a variety of appointment dates and times, but please do provide your feedback at consularlome@state.gov to help us adjust this new system to your needs. Through November 13, we will continue to accept applications on a walk-in basis (Mondays through Thursdays 13:30 – 15:30, except for holidays and the first Wednesday of the month).

Extra Visa Pages No Longer Available After December 31

As of January 1, 2016, the Department of State will phase out additional visa page inserts to U.S. passports. The elimination of extra visa pages will enhance the security of the passport and abide by international passport standards. As of October 2014, the Department of State has been issuing 52-page passport to all applicants applying at overseas posts at no extra cost. This policy aims to lessen the burden that may be placed on frequent travelers who need more pages and those customers who may need to update residence permits or foreign entry/exit visas to comply with foreign country immigration practices. Through November 13, we will continue to accept applications for extra pages on a walk-in basis (Mondays through Thursdays 13:30 – 15:30, except for holidays and the first Wednesday of the month). For any applicants who will apply for extra pages between November 16 until December 31, please make an appointment at: https://evisaforms.state.gov/Instructions/ACSSchedulingSystem.asp.

Enroll in STEP Online

It is easier than ever for U.S. citizens to receive information from the U.S. Embassy! It is no longer necessary to come to the U.S. Embassy in person to enroll in the Smart Traveler Enrollment Program (STEP), which is commonly referred to as “registering” with the U.S. Embassy. Rather than taking the time to come to the Embassy and fill out a paper form, you may enroll online at https://step.state.gov/. We recommend enrolling from the United States before departure so that you can receive updated information before and during your trip. Once you have created your account in STEP, you can enroll various trips and receive updated travel information with ease.

Keep in Touch!

For specific questions about consular issues, please check the “U.S. Citizen Services” portion of the Embassy’s website or contact the Consular Section at consularlome@state.gov. To learn more about what the U.S. Embassy is doing in Togo, please see the Embassy’s website, or follow us on Facebook or Twitter .