Visa Assistant/Cashier



OPEN TO:                     All Interested Applicants / All Sources
POSITION:                    Visa Assistant/Cashier
OPENING PERIOD:    11/04/2019 – 12/01/2019
WORK HOURS:           Full-time, 40 hours/week
SALARY:                       FSN-07 (FCFA 9,053,456 – FCFA 9,053,456)
Or    FP-07 for USEFMs; Final grade/step will be determined by Washington. 

The U.S. Mission in Togo is seeking eligible and qualified applicants for the position of Visa Assistant/Cashier.


Under the overall supervision of the Consular Chief, the position directly reports to LE Staff Supervisor & Fraud Investigator. The Visa (IV) Assistant and Cashier performs duties pertaining to immigrant visas (IV) and diversity visas (DV), serves as one of the section’s two sub-cashiers, and serves as the section’s external liaison on immigrant and diversity visas.  The incumbent monitors monthly case scheduling and the transfer of cases from the National Visa Center, rescheduling cases as needed. The incumbent also screens and organizes documents, including Department of Homeland Security petitions, transfers data from these documents to the IV adjudication systems including IVO and PIVOT, prints, QAs, and passes back visas, drafts travel letters and other official correspondence, and assists with non-immigrant visa and citizen service cases when needed.


Applicants must address each required qualification listed below with specific and comprehensive information supporting each item.  Failure to do so may result in a determination that the applicant is not qualified. 

  1. EDUCATION: Two years’ post-secondary study is required.
  1. EXPERIENCE: Two years’ professional work experience involving the application of moderate to complex regulatory or legal material is required.
  1. LANGUAGE: Level III (Good Working Knowledge) speaking/reading/writing of English, and level VI (fluent) French and level III (good working knowledge) spoken in one local language (Ewe/Mina, Kabye or Kotokoli are required. (English level will be tested).
  1. SKILLS AND ABILITY: Keyboard and data entry skills (required typing speed 40 wpm) as well as the ability to use specialized consular software and equipment.  Accuracy of data entry is a critical requirement.  Basic mathematical skills are required for compiling statistical and workload information.  Excellent customer service skills required.  Ability to work in a team.

FOR FURTHER INFORMATION:  The complete position description listing all of the duties and responsibilities may be obtained on our website at (Interagency Post Employee Position Description) and/or by contacting the Human Resources Office (Tel.: +228 22-61-54-70 or +228 22-61-54-71). 

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Other information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


(1)       AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2)       AEFM / USEFM
(3)       FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link:

How to Apply:  Applicants must submit a Universal Application for Employment (DS-174) which is available on our website

To apply for this position, applicants should electronically submit the documents listed below to

Required Documents:  Please provide the required documentation listed below with your application:

  • DS-174
  • Copy of Orders/Assignment Notification or equivalent (if applicable)
  • Residency and/or Work Permit (if you are not a Togolese citizen)
  • ID card or Passport copy
  • Degrees (not transcripts)
  • Certificates or Licenses
  • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
  • SF-50 (if applicable)
  • Letter(s) of recommendation
  • List of references
  • Other

What to Expect Next:  Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information:  the complete position description listing all the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources office.

Thank you for your application and your interest in working at the U.S. Mission in Lome, Togo.







Lisa A. Derrickson

Management Officer